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Refund Policy

Returns
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you an exchange or store credit.

To be eligible for an exchange or store credit, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being exchanged or receiving store credit. Swim suites, swim sets, lingerie and intimates are exempt from exchanges or credits. They are final sale.

Additional non-returnable items:
Gift cards
Personal care items

To complete your exchange or store credit, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Email Neka@irefinedbeauty.com for exchange and store credit requests.

Refunds
There are no cash refunds. Exchanges or store credit only, on some items, for 7 days after receipt.

Sale items (if applicable)
Only regular priced items may be exchanged, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at irefinedbeauty@gmail.com and send your item to: 663 Main Street, suite 9A, New York NY 10044, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

Shipping
To return your product, you should mail your product to:663 Main St, suite 9A, New York NY 10044, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a store credit, the cost of return shipping will be deducted from your credit.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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